We are Nors. We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions, and equipment needed to make your life and business more successful.
Purpose:
Improving life and business through outstanding service and equipment. Creating continuous value for all.
Values:
A common culture for a clear sense of identity.
LEGACY HUMANISM AMBITION READINESS INTEGRITY
You’ll love working here…….
As the Parts Person, you play an integral role in selling parts which includes determining parts requirements with customers and technicians, selling parts, expediting and providing order processing services.
Position Outline
- Customer and service department (shop and field) parts sales
- Process parts orders prompting and accurately
- Customer and service department parts purchasing/requisitioning
- Preparation of parts quotes
- Delivery and pick up of parts to and from service technicians expediently and efficiently
- Process parts returned from work orders and customers in a timely manner. Ensure no-stock items are returned to suppliers with in manufacturers specified time period.
- Telephone selling, inbound and outbound
- Report customer satisfaction, trends and other useful information to Parts supervisor
- Promote positive image of company and its product lines
- Attain short and long term objectives as set out by Parts
- Operate within company policies, procedures and safety
- Build rapport and maintain positive working relationships both internally and externally
- Streamline processes and make recommendation for new processes
- Collaborate with freight and courier services to ensure efficient delivery of parts
What’s in it for you……
We’re a growing business in an exciting industry, and we’re a family. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts provide a facility and environment where our employees can succeed and where customers will make us their first choice.
Experience Required:
- Proficient knowledge of equipment systems and repairs
- Superior customer relations skills
- Strong problem solving and conflict resolution skills
- Good communications skills
- Good computer and systems knowledge
- Strong technical background and capable of communicating with technicians and customers regarding parts and service
- Red Seal certification in Parts/Warehousing
Education Required:
- Certification in Parts / Warehousing