We are Nors. We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions, and equipment needed to make your life and business more successful.
Purpose:
Improving life and business through outstanding service and equipment. Creating continuous value for all.
Values:
A common culture for a clear sense of identity.
BALANCE INTEGRITY GROWTH COMMITMENT ACCOUNTABILITY RESPECT
Now we’re looking to add a new member to our growing team: someone who is collaborative, hardworking, solution-focused, enjoys a fast-paced environment and thrives on continuous learning.
You’ll love working here…….
As our Partsperson, you’ll play an integral role in warehousing and selling parts which includes determining parts requirements with customers and technicians, expediting and providing order processing services.
You’ll fit right in with ……
- “Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions in parts sales, purchasing, and requisitioning. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.
- Certification. You have done the hard work and training required to earn certification in Red Seal Parts and Warehousing and you’re ready to apply all that you have learned to make Great West Equipment your customers’ first choice.
- Relationship Builder. You’re going to get to know your customers, their equipment, and their business. You’ll build rapport and trust and you’ll be able to provide information and solutions to keep your customers up and running.
- Entrepreneurial Spirit. You will develop a strong understanding of the department’s sales performance and understand customer’s needs. With this knowledge and experience you will develop skills for providing customer solutions, including telephone selling, both inbound and outbound
- Vigilance. Report customer satisfaction, trends and other useful information to Parts supervisor. Report any possible leads for equipment sales to the sales team. Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference.
- Tech savvy. You will be comfortable with learning new software and you’ll also have the ability to communicate with technicians and customers regarding parts and service.
- Diligence. We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines. This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring you follow up, and you are a stickler for accuracy.
- Stamina. This can be a physical job with heavy lifting and carrying. The pace can be fast, the hours can be long during busy cycles and you may also need to work occasional overtime. You will also realize that you need to recharge regularly – we insist that you take your vacation time!
What’s in it for you……
We’re a growing business in an exciting industry, and we’re a family. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts drive us to become each customer’s first choice for equipment, parts, and service.
Experience Required:
- Successful completion of ITA parts apprentice program or 5+ years of direct experience.
- Proficient knowledge of equipment systems and repairs
- Good computer and systems knowledge
- Strong technical background and capable of communicating with technicians and customers regarding parts and service
- Successful completion of ITA Parts & Warehousing Red Seal Certification or equivalent work experience
Education Required:
**Position duties also include the completion of any additional tasks or projects as requested**
How to Apply……
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.
We will review all applications, AND THIS IS IMPORTANT; we will give priority to those who have completed the application in full, including the assessment. We look forward to hearing from you.